Return Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. To start a return & obtain a Return Authorization Number (RA Number), you can contact us at (971) 222-2551. If your return is accepted, we’ll send you an unpaid return shipping label, as well as instructions on how and where to send your package. Your RA number must be clearly marked on the outside of the returned merchandise. Items sent back to us without first requesting a return will not be accepted. The product must be returned, unused, within 10 days of notification. Customer must pay for shipping. You can always contact us for any return question at (971) 222-2551.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), items with on board relays or relays. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards. We will not accept merchandise returned COD.

Exchanges

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the purchase price of the returned merchandise on your original payment method. All returns subject to a restocking fee up to 25% of the purchase price. Please remember it can take some time for your bank or credit card company to process and post the refund.